• Higher discounts
• Access to limited editions and special products
• Access to colours that will not be available for retail

Last updated: September 20, 2020 20:57

If you would like a different color or size from what you’ve chosen in the Kickstarter survey, please feel free to change your choice in the final survey on Backerkit. We’ve already ordered a ton of material based off your choices in the Kickstarter survey sent previously, so please change it only if you ABSOLUTELY have to.

You are free to edit your order (ie. color/size/MIPS/shipping country) on Backerkit until the deadline of 30th Sept. After that, changes to your order CANNOT be accommodated.

You can update your shipping address within the same country until October 15th. Once you have submitted your answers, you will receive a confirmation email with all the details of your pledge.

Last updated: September 20, 2020 20:57

It depends on (1) The helmet size of your original order and (2) The helmet size of your new order. We’ve put the impact of each scenario in update 18 on Kickstarter: https://www.kickstarter.com/projects/lumoshelmet/lumos-ultra-the-new-standard-in-bike-helmets/posts/2951279.

Last updated: September 23, 2020 03:13

You have the option to add more helmets in the BackerKit survey. You can add more Ultra helmets and choose the size and color you like. Depending on your shipping location, you’ll also have the chance to add other Lumos helmets to your pledge for a very special Kickstarter backer price.

Last updated: September 20, 2020 20:58

No.

Last updated: September 20, 2020 20:25

On the BackerKit survey you’ll be able to update and upgrade your order and add MIPS to all individual Ultra helmets.

Last updated: September 20, 2020 21:01

Shipping, Taxes and custom fees will be calculated and paid for in Backerkit. Just enter your shipping address in Backerkit and all fees will be calculated accordingly.

Please note that taxes and VAT are subject to the laws and regulations of each individual country.

Last updated: September 22, 2020 01:49

As mentioned on our Kickstarter campaign page, we ship to only selected countries worldwide. We wish we could ship to more locations, but we’re a small team and we’ve learnt the hard way that shipping a smart helmet with batteries in it to any and all countries in the world is not actually feasible for us at this stage. We DO ship to the following countries:

• The contiguous United States & Canada
• The UK, EU & Norway
• Singapore & Malaysia
• Australia & New Zealand

If your country is not in the list, perhaps a family member or friend could receive the helmet on your behalf? There are also companies that offer mail forwarding services, and which might be a solution to allow you to receive Ultra even if you do not live in a country we ship to.

Last updated: September 20, 2020 20:27

The helmet will have comfy pads inside and comes with an universal USB-C charging cable and a remote control that can be attached to your handlebars.

In the Backerkit survey you have the option to add extra accessories to your pledge at a discounted price. Please note that some items have a limited availability.

Last updated: September 20, 2020 21:00

On Backerkit you can pay with a credit card. If you have filled in the survey before the deadline of October 7th, your credit card will be charged soon after the deadline. You will receive an email when successfully charged. If the credit card is declined, you are reminded to update the card. The new card will be charged as soon as it’s updated.

Last updated: September 23, 2020 01:40

Once you have submitted your answers, you will receive a confirmation email with all the details of your pledge. If you update your survey later, you will receive another email of the updated information.

Last updated: September 20, 2020 21:20

If you have unlocked Lumos bucks during our Ultra referral campaign, the Lumos bucks will be automatically added and applied to your pledge and will show in your Backerkit survey.

You can spend them on merchandise and/or accessories on BackerKit (eg. add a visor, extra remote, charging cable, T-shirt, gloves etc.).

Last updated: September 21, 2020 02:35

You can contact Backer Support from the “Need Help” section of your survey, which appears in several places. If you’re already in your survey, you can reach the help section by clicking the “Need Help?” link in the top right corner.

Last updated: September 21, 2020 02:34

You are free to change and cancel any items you have added to your pledge in the Backerkit survey until the deadline of 7 October 2020. After that your order will be locked and your credit card will be charged. We will then no longer be able to facilitate any changes and cancellations.

The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. The funds we receive are allocated to various parts of the project, like product development and manufacturing. Hence we cannot afford to allow refunds and exchanges on the accessories/add-ons/apparel after your order has been locked.

Last updated: September 23, 2020 02:33

Yes, Ultra comes with the Lumos Remote Lite included. If you would like to get a spare one, you can add it to your pledge in the Backerkit survey.

Last updated: September 23, 2020 02:31

Yes you can! It’s also good to know that you can pair up to two remotes with one helmet.

Last updated: September 23, 2020 02:32

Both remotes will activate the turn signals on your helmet. If you wish to have the automatic brake light feature, then you can add the Lumos Remote to your pledge in the Backerkit survey. The Lumos Remote has a built-in accelerometer required to activate the brake lights on your Ultra helmet.

The Ultra remote (Lumos Remote Lite) comes with with a replaceable 3V Lithium battery CR2032 included, while the Lumos Remote has a chargeable battery and comes with a Lumos charging cable.

The Lumos Remote Lite will be attached to your handlebars directly, whereas the Lumos Remote comes with a quick release mount that can be attached to your handlebar for easy installation of the remote.

Last updated: September 23, 2020 02:58

It is logistically too complicated since all Ultra helmets leave the factory with the Ultra remote (Remote Lite) included. However, we have decided to offer the Lumos Remote to our backers at a discounted price. The price for the upgrade will be the same as if we would have left out the Lumos Remote Lite. The benefit is therefore passed onto our backers who will get a spare remote in case they need one, at no extra cost.

Last updated: September 23, 2020 02:53

YES!! Ultra comes with a visor as an optional add-on. You can add the visor to your “order” in the Bacerkit survey for a discounted price.

Last updated: September 20, 2020 20:56

Like the helmet, the visor comes in 3 sizes: S, M-L and XL.The size of your visor should match with the size of your helmet. For example, a visor for XL Ultra will ONLY fit well in a size XL Ultra helmet. So please choose the same size for your visor as for your helmet.

Last updated: September 22, 2020 01:52

You can find all colors available to our Kickstarter backers here: https://lumosultra.com/kickstarter/.

Note: Many of the colors we will be offering to you, as our Kickstarter backer, will NOT be available for retail.

Last updated: September 22, 2020 02:03

Ultra is the helmet for everyone. It is available in the sizes S, M-L and XL, and all have an adjustment system to adjust the tension.

Size S: 51 - 55 cm Size M-L: 54 - 61 cm Size XL: 61 - 65 cm

It’s a simple task to measure your head size. Grab a measuring tape and place it around your head, mid-forehead just above your ears. Make sure you keep it leveled and read the cms/inches.

Please note that adding MIPS to your helmet does minimally affect the size of the helmet. It will lower the available circumference by maximum 1 cm.

Last updated: September 22, 2020 02:03

If you are just in between sizes, we recommend a size that’s bigger rather than smaller, since the bigger one can fit smaller heads, but a helmet that’s too small will be uncomfortable.

Please note that if you add MIPS to your helmet, it minimally affects the size. It will lower the available circumference by maximum 1 cm.

It’s a simple task to measure your head size. Grab a measuring tape and place it around your head, mid-forehead just above your ears. Make sure you keep it leveled and read the cms/inches.

Last updated: September 22, 2020 02:03

The T-shirts come in 5 different sizes: XS, S, M, L and XL. You can find a size chart among the T-shirt photos in the Backerkit survey.

The Lumos gloves are suitable for all hand sizes between 8 and 10 cm (approx. 3.15 - 3.94 inch).

To find your glove size, measure your hand with a tape measure across your palm. You should use your dominant hand, the right if you are right-handed, and the left if you are left-handed.

Last updated: September 23, 2020 01:59

Definitely! Everyone will have the chance to upgrade the helmet and add MIPS as an option for selected colours and sizes.

MIPS stands for Multi-Impact Protection System, and is a helmet-integrated brain protection system designed to provide additional brain protection in the event of angled or rotational impacts.

Last updated: May 25, 2020 21:35

Naturally! Ultra complies with the rigorous safety standards of the CPSC (USA), EN1078 (Europe) and AS/NZS 2063:2008 (Australia).

Last updated: May 25, 2020 21:35

We estimate that Ultra will weigh about 370 grams (0.82lbs). The MIPS layer will add approx. 20 grams (0.04lbs) to that.

We are still in the process of perfecting Ultra and moving it to production so it is subject to change.

Last updated: May 25, 2020 21:35

With a 1100mAh rechargeable battery inside, Ultra will last up to 10 hours with the lights set on maximum brightness - and even longer if you adjust the brightness & frequency in the Lumos app.

Last updated: May 25, 2020 21:35

• 1 strip of white COB LEDs in the front.
• 2 strips of red and orange COB LEDs on the back.
• Rear turn signals that can be activated with the included remote control.
• Compatible with the Lumos Companion App. Customize your light flashing patterns, check your battery life, track your activity and sync with Strava and Apple Health.
• Gesture Recognition Feature with Apple Watch (Serie 1 and later).

Last updated: September 20, 2020 20:36

COB stands for Circuit On Board which gives a brighter, yet more diffuse, even glow. Ultra will be the first helmet to feature and integrate COB LEDs into a helmet in this way.

The helmet will be equipped with 98 COB LEDs in total. The front light will have 30 COB LED diodes ultra tightly packed together. The rear lights include 34 red COB LED diodes and 34 orange COB LED diodes.

Last updated: May 25, 2020 21:35

Come rain, come shine, you can always bring Ultra on your rides.

Last updated: May 25, 2020 21:35

No, but it does have rear turn signals. Our goal was to create a great helmet for you for a very budget friendly price. Due to this, and because of the design of the helmet, we had to decide to give up on the front turn signals. The rear turn signals are present and they will help you better communicate with cars coming from behind. The helmet protects your head and the lights make you more visible on the road.

Last updated: May 25, 2020 21:35

We wanted to create a great smart helmet for you for a very budget friendly price, while still making you more visible on the road. Due to this Ultra does not come standard with the automatic warning light feature, but it’s now available as optional upgrade.

All you need to do is add the Lumos Remote to your pledge in the BackerKit survey. You can pair up to 2 remotes with one helmet.

Last updated: September 23, 2020 02:25

We will ship the helmets in several batches and the estimated shipping date depends on the type of helmet you have pledged for.

We will keep you updated on the progress and shipping dates on Kickstarter.

Last updated: September 20, 2020 21:06

We really apologize if you live in a country that we do not ship to. If we don’t ship to your country, believe us, we really wish we could. Unfortunately we’re a small team and we’ve learnt the hard way that shipping a smart helmet with batteries in it to any and all countries in the world is not actually feasible for us at this stage.

If your country is not on the list, perhaps a family member or friend could receive the helmet on your behalf? There are also companies that offer mail forwarding services, and which might be a solution to allow you to receive Ultra even if you do not live in a country we ship to.

Last updated: September 23, 2020 02:44

In order to speed up production we used the Kickstarter surveys to get an understanding of color and size choices, however the answers to the BackerKit survey are the true source of knowledge, the answers you selected through BackerKit are going to be the rewards you are receiving. We apologize for any inconvenience and appreciate your understanding.

Last updated: October 01, 2020 09:21